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Refund Policy

Refund Policy

Returns


You have the right to cancel your order within 14 days without giving any reason.
The cancellation period will expire 14 days from the day after the day on which you (or someone you nominate, other than a carrier) receives the last of the goods.
To exercise the right to cancel, you must inform us by letter to: 16 place Vendome 75001 Paris France, or by email to: hello@devambez.com.
For orders cancelled under the ICACRs, we will issue you with a full refund. If you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order with us provided you give us written notice.

 
We will issue you with a full refund except for the All Sales Final items and personalize items. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. The order must not be opened. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Devambez is not responsible for lost or stolen package confirmed to be delivered to an address entered for an order. Upon inquiry, Devambez will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Contact hello@devambez.com for assistance.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be created, within a certain amount of days.


Shipping


To return your product, you should mail your product to:
Devambez
16 place Vendôme
75001 Paris
France

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping (from Devambez to your address) will be deducted from your refund. 

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Free shipping on orders over $150.