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All Sales Are Final / Refund Policy

All Sales Are Final / Refund Policy

Return Policy

ALL SALES ARE FINAL. We accept returns for refund or exchange, for items damaged in transit.

 
Refunds and Exchanges


To be eligible for a refund or exchange, you must first email us within 14 days of receiving the goods at dora@devambez.com to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item.

For orders cancelled under the ICACRs, we will issue you with a full refund. If you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order with us provided you give us written notice.

Devambez is not responsible for lost or stolen package confirmed to be delivered to an address entered for an order. Upon inquiry, Devambez will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Contact dora@devambez.com for assistance.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be created, within a certain amount of days.


Shipping


To return your product, you should mail your product to:
Devambez
16 place Vendôme
75001 Paris
France

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping (from Devambez to your address) will be deducted from your refund. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Complimentary shipping on all US and EU orders. Free shipping on orders over $210 for Canada. FREE BONNAT CHOCOLATE with all orders $175+